Bonsai Elasticsearch Outage History
Bonsai Elasticsearch is up right nowPingoru has recorded 7 incidents for Bonsai Elasticsearch: 6 in the last 12 months and 1 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 0 | 0 of 720 (0%) |
| May 2026 | 0 | 0 of 744 (0%) |
| June 2026 | 3 | 27 of 720 (4%) |
| July 2026 | 0 | 0 of 744 (0%) |
| August 2026 | 0 | 0 of 744 (0%) |
| September 2026 | 0 | 0 of 720 (0%) |
| October 2026 | 1 | 20 of 576 (4%) |
Incidents, newest first
Minor October 21, 2026 eMudhra Intermediate CA Compromise 20h 13m One More Cloud service
Started Oct 21, 2026, 01:12 AM UTC· resolved Oct 21, 2026, 09:25 PM UTC
- investigating Oct 21, 2026, 01:13 AM UTC
We are aware of the recently published findings of compromised intermediate CA certificates and we are working to evaluate any impact to Bonsai services. We will post updates here as we clear all of our hosted and managed services.
- investigating Oct 21, 2026, 01:51 AM UTC
We have uncovered no critical customer impact as of this time and our investigation continues.
- investigating Oct 21, 2026, 02:21 AM UTC
We have uncovered no critical customer impact as of this time and our investigation continues.
- monitoring Oct 21, 2026, 02:58 AM UTC
After discovering no customer impact or direct route to exploit this situation, we are starting a series of remediations off the critical path for security hygiene. We are shifting this incident to monitoring and will update with any further findings.
- resolved Oct 21, 2026, 09:25 PM UTC
We consider this issue closed. Please see our blog post for more details: https://bonsai.io/blog/emudhra-ca-compromise-customer-notice/
- resolved Oct 21, 2026, 09:25 PM UTC
We consider this issue closed. Please see our blog post for more details: https://bonsai.io/blog/emudhra-ca-compromise-customer-notice/
Minor June 29, 2026 Isolated Cluster Availability Issues 23h 55m One More Cloud service
Started Jun 29, 2026, 11:04 PM UTC· resolved Jun 30, 2026, 11:00 PM UTC
- resolved Jun 30, 2026, 11:00 PM UTC
This issue was resolved on June 30 and left open in error. Impacted: Hosted Search Clusters: AWS
- resolved Jul 30, 2026, 07:08 PM UTC
This issue was resolved on June 30 and left open in error. Impacted: Hosted Search Clusters: AWS
Minor June 24, 2026 Bonsai app experiencing timeouts and slow responses 22m One More Cloud service
Started Jun 24, 2026, 10:58 PM UTC· resolved Jun 24, 2026, 11:21 PM UTC
- resolved Jun 24, 2026, 11:21 PM UTC
This issue was resolved.
- resolved Jun 25, 2026, 11:21 PM UTC
This issue was resolved.
Major June 23, 2026 Search connection outage 2h 33m One More Cloud service
Started Jun 23, 2026, 06:35 PM UTC· resolved Jun 23, 2026, 09:08 PM UTC
- resolved Jun 23, 2026, 09:08 PM UTC
The underlying incident has been resolved. Some small number of clusters still experiencing 502 errors due to cached or otherwise incorrect DNS resolution, and should either refresh their DNS caches or replace "bonsaisearch.net" in their cluster URL with the fallback of "bonsai.io". For example, "oak-123.us-east-1.bonsaisearch.net" becomes "oak-123.us-east-1.bonsai.io". Anyone experiencing lingering errors is encourage to reach out to [email protected] for individual assistance.
- resolved Jun 24, 2026, 07:37 PM UTC
The underlying incident has been resolved. Some small number of clusters still experiencing 502 errors due to cached or otherwise incorrect DNS resolution, and should either refresh their DNS caches or replace "bonsaisearch.net" in their cluster URL with the fallback of "bonsai.io". For example, "oak-123.us-east-1.bonsaisearch.net" becomes "oak-123.us-east-1.bonsai.io". Anyone experiencing lingering errors is encourage to reach out to [email protected] for individual assistance.
Minor March 24, 2026 Bonsai Dashboard Temporarily Unavailable –
Started Mar 24, 2026, 05:29 PM UTC· resolved Mar 24, 2026, 05:29 PM UTC
- resolved Mar 24, 2026, 05:43 PM UTC
We had a temporary outage affecting our dashboard application. No search clusters or services were affected.
Minor February 4, 2026 Interruption in New Business & Enterprise Cluster Provisioning 1h 37m
Started Feb 04, 2026, 04:48 PM UTC· resolved Feb 04, 2026, 06:25 PM UTC
- resolved Feb 04, 2026, 05:41 PM UTC
New Business & Enterprise-tier cluster provisioning were briefly interrupted during an API outage that affected all regions for about 32 minutes.
Notice October 20, 2025 AWS us-east-1 issues 7h 26m Bonsai Dashboard
Started Oct 20, 2025, 02:39 PM UTC· resolved Oct 20, 2025, 10:06 PM UTC
- identified Oct 20, 2025, 02:39 PM UTC
AWS us-east-1 is having EC2, network & control plane issues that have affected the Bonsai Dashboard. As far as we are able to evaluate, all Bonsai search services are still operating without interruption given our multi-AZ redundancy.
- identified Oct 20, 2025, 02:39 PM UTC
We are continuing to work on a fix for this issue.
- identified Oct 20, 2025, 02:40 PM UTC
We are continuing to work on a fix for this issue.
- monitoring Oct 20, 2025, 02:46 PM UTC
We have mitigated the availability of the Bonsai Dashboard and will continue monitoring the situation.
- monitoring Oct 20, 2025, 05:05 PM UTC
We are experiencing delays in single-tenant cluster provisioning & deprovisioning while AWS is having issues today. We expect this to resolve within a few hours.
- monitoring Oct 20, 2025, 05:58 PM UTC
Immediate impacts to Bonsai’s service have been mitigated and all services are functioning normally. We will continue to monitor the progress of the upstream outage at AWS which may affect newly provisioned clusters in the us-east-1 region.
- resolved Oct 20, 2025, 10:06 PM UTC
We are considering this incident resolved. Please write [email protected] if you see any lingering issues.