Service Disruption — 1:30 PM – 2:00 PM EST (Resolved)
Timeline · 1 update
- resolved Mar 14, 2026, 10:22 AM UTC
The service disruption between 1:30 PM and 2:00 PM (EST) has been resolved.
BoldSign Outage History
BoldSign is up right nowBoldSign had 11 outages in the last 2 years totaling 19h 48m of downtime — averaging 0.5 incidents per month.
There were 11 BoldSign outages since July 9, 2024 totaling 19h 48m of downtime. Each is summarised below — incident details, duration, and resolution information.
Service Disruption — 4:15 PM –5:35 PM EST
Affected: Web App (Global)
Timeline · 1 update
- resolved Feb 11, 2026, 02:59 AM UTC
The issue that was preventing document creation and signing has been fully resolved. The disruption was caused by an outage in AWS CloudFront, which has now been completely mitigated by AWS. All BoldSign services are operating normally. We will continue to monitor system performance to ensure ongoing stability. Thank you for your patience and understanding.
Service Disruption — 11:06 AM–11:50 AM EST (Resolved)
Timeline · 1 update
- resolved Jan 09, 2026, 05:25 PM UTC
The service disruption between 11:06 AM and 11:50 AM (EST) has been resolved.
Experienced delayed email delivery
Timeline · 1 update
- resolved Dec 02, 2025, 07:15 AM UTC
This incident has been resolved.
Ongoing Service Issue
Affected: Web App (Global)API (Global)Web App (Europe)API (Europe)Web App (Canada)API (Canada)Web App (Australia)API (Australia)
Timeline · 3 updates
- investigating Oct 29, 2025, 05:21 PM UTC
We are currently investigating an issue affecting document signing and email delivery. Some users may experience delays or missing branding in emails. Our team is looking into the cause and will provide an update soon.
- identified Oct 29, 2025, 05:49 PM UTC
We are currently experiencing delays in document signing and temporary issues with email branding due to an ongoing Azure service disruption. Our team is actively working with Microsoft to restore normal operations as soon as possible. Thank you for your patience and understanding. Azure status: https://azure.status.microsoft/en-us/status
- resolved Oct 29, 2025, 10:02 PM UTC
The earlier issue causing delays in document signing and email branding has been resolved. The disruption was due to an outage in Microsoft Azure services, which has now been fully mitigated by Microsoft. All BoldSign services are now operating normally. We’ll continue to monitor system performance to ensure stability. Thank you for your patience and understanding.
Partial Service Disruption Due to Google Cloud Outage
Affected: Web App (Global)API (Global)Web App (Europe)API (Europe)
Timeline · 4 updates
- investigating Jun 12, 2025, 07:52 PM UTC
We are currently experiencing a partial service disruption due to an ongoing outage in one of the Google Cloud data centers that our service relies on. While the service continues to work for some customers, others may face intermittent issues. We’re actively monitoring the situation and will fully restore our services as soon as Google resolves the outage.
- identified Jun 12, 2025, 08:08 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Jun 12, 2025, 08:20 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jun 12, 2025, 09:11 PM UTC
This incident has been resolved.
Temporary Delay in Email Delivery
Affected: Web App (Global)API (Global)
Timeline · 3 updates
- investigating Feb 07, 2025, 07:58 AM UTC
We are currently experiencing delayed email delivery for signature requests. Our team is actively working to resolve these issues as quickly as possible, and we will keep you updated on our progress. We sincerely appreciate your patience and understanding. If you have any urgent concerns, please don’t hesitate to reach out to our support team.
- monitoring Feb 07, 2025, 08:48 AM UTC
We're pleased to inform you that the issue with delayed email delivery has been resolved. New emails will now be delivered without delay, and any previously delayed emails will be sent out shortly. We appreciate your patience and understanding throughout this process. If you have any further questions or concerns, please feel free to reach out to our support team.
- resolved Feb 07, 2025, 10:31 AM UTC
We’re happy to inform you that the temporary email delivery impact affecting BoldSign has been fully resolved. We appreciate your patience and understanding during this time. If you have any further questions or concerns, please don’t hesitate to reach out to our support team.
Brief Service Disruption in BoldSign
Affected: Web App (Global)API (Global)
Timeline · 3 updates
- investigating Nov 20, 2024, 02:10 AM UTC
We are currently experiencing a temporary service impact on BoldSign, specifically affecting: 1. Delayed email delivery for signature requests and notifications. 2. Custom email domains being temporarily unavailable. Our team is actively working to resolve these issues as quickly as possible, and we will keep you updated on our progress. We sincerely appreciate your patience and understanding. If you have any urgent concerns, please don’t hesitate to reach out to our support team.
- identified Nov 20, 2024, 03:18 AM UTC
We’re pleased to inform you that the issue with delayed email delivery for signature requests and notifications has been resolved. Emails are now being sent promptly. However, custom email domains are still temporarily unavailable. During this time, emails will be sent from the BoldSign domain - mail.boldsign.com. Our team is diligently working to restore custom email domain functionality as quickly as possible. We will keep you updated on further progress. Thank you for your understanding and patience. If you have any questions, feel free to contact our support team.
- resolved Nov 20, 2024, 10:28 AM UTC
We’re happy to inform you that the temporary service impact affecting BoldSign has been fully resolved. Both email delivery and custom email domain functionality are now operating as expected. We appreciate your patience and understanding during this time. If you have any further questions or concerns, please don’t hesitate to reach out to our support team.
Document Upload Intermittent Outage
Timeline · 1 update
- resolved Oct 29, 2024, 06:21 PM UTC
Issue Summary: Between 9:00 a.m. and 10:30 a.m. EDT, some customers experienced intermittent issues with document uploads in BoldSign. After investigating, we identified that one of our services was under unusually high load, resulting in occasional upload failures. Resolution: The issue has been resolved, and all systems are now functioning as expected. We have taken steps to prevent similar occurrences and will continue monitoring the service closely. We apologize for any inconvenience this may have caused and appreciate your patience as we worked to restore full functionality.
Brief Service Disruption Resolved in Europe Region
Timeline · 1 update
- resolved Jul 25, 2024, 06:14 AM UTC
During recent system upgrades, we encountered a brief glitch that affected a small number of our European customers for approximately 4 minutes. The issue has been resolved, and normal login functionality has been restored.
Degraded Performance Notice
Timeline · 1 update
- resolved Jul 09, 2024, 12:43 PM UTC
We regret to inform you that our service experienced a period of reduced performance on July 8th, 2024, from 17:51 UTC to 18:38 UTC. During this timeframe, you may have encountered slower response times and reduced functionality. The issue has now been fully resolved, and normal service has been restored. Our team identified the root cause and implemented measures to prevent future occurrences.