BoldSign incident

Partial Service Disruption Due to Google Cloud Outage

Major Resolved View vendor source →

BoldSign experienced a major incident on June 12, 2025 affecting Web App (Global) and API (Global) and 1 more component, lasting 3h 11m. The incident has been resolved; the full update timeline is below.

Started
Jun 12, 2025, 06:00 PM UTC
Resolved
Jun 12, 2025, 09:11 PM UTC
Duration
3h 11m
Detected by Pingoru
Jun 12, 2025, 06:00 PM UTC

Affected components

Web App (Global)API (Global)Web App (Europe)API (Europe)

Update timeline

  1. investigating Jun 12, 2025, 07:52 PM UTC

    We are currently experiencing a partial service disruption due to an ongoing outage in one of the Google Cloud data centers that our service relies on. While the service continues to work for some customers, others may face intermittent issues. We’re actively monitoring the situation and will fully restore our services as soon as Google resolves the outage.

  2. identified Jun 12, 2025, 08:08 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Jun 12, 2025, 08:20 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Jun 12, 2025, 09:11 PM UTC

    This incident has been resolved.