Bokun incident

Unexpected downtime

Critical Resolved View vendor source →

Bokun experienced a critical incident on May 18, 2020 affecting Bokun Platform, lasting 3h 14m. The incident has been resolved; the full update timeline is below.

Started
May 18, 2020, 05:08 PM UTC
Resolved
May 18, 2020, 08:23 PM UTC
Duration
3h 14m
Detected by Pingoru
May 18, 2020, 05:08 PM UTC

Affected components

Bokun Platform

Update timeline

  1. investigating May 18, 2020, 05:08 PM UTC

    We are currently investigating this issue.

  2. investigating May 18, 2020, 05:09 PM UTC

    We are continuing to investigate this issue.

  3. monitoring May 18, 2020, 05:23 PM UTC

    Database became unresponsive and was manually failed over to the backup instance.

  4. resolved May 18, 2020, 08:23 PM UTC

    This incident has been resolved.