Bokun incident

Higher error rate for search lookups

Major Resolved View vendor source →

Bokun experienced a major incident on October 6, 2021 affecting Bokun Platform, lasting 1h 50m. The incident has been resolved; the full update timeline is below.

Started
Oct 06, 2021, 01:21 PM UTC
Resolved
Oct 06, 2021, 03:12 PM UTC
Duration
1h 50m
Detected by Pingoru
Oct 06, 2021, 01:21 PM UTC

Affected components

Bokun Platform

Update timeline

  1. investigating Oct 06, 2021, 01:21 PM UTC

    We are currently investigating this issue.

  2. identified Oct 06, 2021, 01:22 PM UTC

    We are getting higher levels of errors due to out of memory issues in search. This affects endpoints that display products, availability or bookings.

  3. resolved Oct 06, 2021, 03:12 PM UTC

    This incident has been resolved.