Bokun incident

Performance issues and unexpected downtime

Major Resolved View vendor source →

Bokun experienced a major incident on August 25, 2022 affecting Bokun Platform, lasting 1h 18m. The incident has been resolved; the full update timeline is below.

Started
Aug 25, 2022, 01:31 PM UTC
Resolved
Aug 25, 2022, 02:49 PM UTC
Duration
1h 18m
Detected by Pingoru
Aug 25, 2022, 01:31 PM UTC

Affected components

Bokun Platform

Update timeline

  1. investigating Aug 25, 2022, 01:31 PM UTC

    We are currently investigating this issue.

  2. identified Aug 25, 2022, 02:12 PM UTC

    Upgrade caused caching layer to fail causing higher loads on the DB.

  3. resolved Aug 25, 2022, 02:49 PM UTC

    This incident has been resolved.