Bokun experienced a major incident on September 15, 2023 affecting Bokun Platform, lasting 6h 46m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 15, 2023, 08:58 AM UTC
We're currently experiencing issue with outgoing emails. The issue is being looked at but we do not have ETA for when the email service will be restored. All outgoing emails are expected to be delivered with a delay. We're sorry for any inconveniences caused.
- identified Sep 15, 2023, 01:18 PM UTC
We are working on a fix to re enable the email sends. Any emails that should have gone out during the outage should be delivered after the issue has been resolved.
- monitoring Sep 15, 2023, 02:34 PM UTC
Email sends have been restarted. All emails scheduled during the downtime should be delivered in the next few minutes and new emails should be delivered normally. We are monitoring the situation to make sure all emails are being delivered.
- resolved Sep 15, 2023, 03:44 PM UTC
This incident has been resolved.