Blueshift incident

Seeing database errors in our USA datacenter (app.getblueshift.com)

Minor Resolved View vendor source →

Blueshift experienced a minor incident on January 22, 2024 affecting Dashboard at app.getblueshift.com and Event processing & API and 1 more component, lasting 3h 6m. The incident has been resolved; the full update timeline is below.

Started
Jan 22, 2024, 12:08 PM UTC
Resolved
Jan 22, 2024, 03:15 PM UTC
Duration
3h 6m
Detected by Pingoru
Jan 22, 2024, 12:08 PM UTC

Affected components

Dashboard at app.getblueshift.comEvent processing & APIOne-Time/Recurring CampaignsSegment-Triggered CampaignsEvent-Triggered Campaigns

Update timeline

  1. investigating Jan 22, 2024, 12:08 PM UTC

    We are currently investigating this issue.

  2. identified Jan 22, 2024, 12:20 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Jan 22, 2024, 12:22 PM UTC

    We have tweaked some settings on the database that were causing the errors. We are monitoring now.

  4. resolved Jan 22, 2024, 03:15 PM UTC

    This incident has been resolved.