Blueshift incident

Seeing elevated API latencies

Critical Resolved View vendor source →

Blueshift experienced a critical incident on June 6, 2024 affecting Event processing & API and One-Time/Recurring Campaigns and 1 more component, lasting 2h 15m. The incident has been resolved; the full update timeline is below.

Started
Jun 06, 2024, 07:07 AM UTC
Resolved
Jun 06, 2024, 09:23 AM UTC
Duration
2h 15m
Detected by Pingoru
Jun 06, 2024, 07:07 AM UTC

Affected components

Event processing & APIOne-Time/Recurring CampaignsSegment-Triggered CampaignsEvent-Triggered Campaigns

Update timeline

  1. investigating Jun 06, 2024, 07:07 AM UTC

    We are currently investigating this issue.

  2. investigating Jun 06, 2024, 07:41 AM UTC

    We are continuing to investigate this issue.

  3. identified Jun 06, 2024, 08:08 AM UTC

    The issue has been identified and a fix is being implemented.

  4. identified Jun 06, 2024, 08:10 AM UTC

    We are continuing to work on a fix for this issue.

  5. monitoring Jun 06, 2024, 08:29 AM UTC

    A fix has been implemented and we are monitoring the results.

  6. monitoring Jun 06, 2024, 08:36 AM UTC

    We are continuing to monitor for any further issues.

  7. resolved Jun 06, 2024, 09:23 AM UTC

    This incident has been resolved.