Blues incident

Temporarily unable to fully provision new devices

Notice Resolved View vendor source →

Blues experienced a notice incident on August 29, 2023 affecting Cellular Notecards and Wifi Notecards, lasting 21m. The incident has been resolved; the full update timeline is below.

Started
Aug 29, 2023, 06:45 PM UTC
Resolved
Aug 29, 2023, 07:06 PM UTC
Duration
21m
Detected by Pingoru
Aug 29, 2023, 06:45 PM UTC

Affected components

Cellular NotecardsWifi Notecards

Update timeline

  1. monitoring Aug 29, 2023, 06:45 PM UTC

    Starting at approximate 10:15am ET this morning, brand new Notecards were not able to be properly provisioned. While you would see the Notecard in your project, the Notecard would not sync with Notehub. We deployed a fix at 2:45pm ET and are verifying the fix now.

  2. resolved Aug 29, 2023, 07:06 PM UTC

    We have verified the fix and this issue is resolved. While we regularly perform automated tests of new Notecard provisioning, this issue exposed a gap in those tests that we are fixing now.