Blues experienced a minor incident on October 30, 2023 affecting Cellular Notecards and Wifi Notecards, lasting 2h 55m. The incident has been resolved; the full update timeline is below.
Affected components
Cellular NotecardsWifi Notecards
Update timeline
- investigating Oct 30, 2023, 01:58 PM UTC
We are currently investigating an issue causing routing in Notehub to be delayed for most customers. We will update as we learn more and resolve.
- investigating Oct 30, 2023, 02:05 PM UTC
The underlying issue has been mitigated, delayed events are now being routed properly. Event routing may have been delayed by as much as 34 minutes in extreme cases. No events were dropped as a result of this incident.
- monitoring Oct 30, 2023, 02:05 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Oct 30, 2023, 04:54 PM UTC
Our ongoing monitoring indicates that this incident has been resolved and Notehub operations are back to normal.