Blues incident
Event delivery delayed due to cellular provider outage
Blues experienced a notice incident on February 22, 2024 affecting Cellular Notecards, lasting 4h 31m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- monitoring Feb 22, 2024, 05:05 PM UTC
Starting at approximately 3:40am EST this morning our cellular provider had a major service incident. Cellular Notecard service was interrupted several hours for many customers. Our monitoring shows that most notecard traffic returned to service by 7am EST. However, given widespread reports of mobile phone outages continuing in some areas we are continuing to monitor the service and work with our cellular provider to resolve any outstanding issues.
- monitoring Feb 22, 2024, 05:42 PM UTC
Traffic from cellular notecards has continued to increase throughout the morning. Our cellular provider reports that wireless service has been restored to 75% of customers and our latest monitoring corroborates that even more than that portion of Notecard service has been restored. We will continue to monitor the situation.
- resolved Feb 22, 2024, 09:37 PM UTC
As of 3:10 EST, our cellular provider reports that connectivity for all customers has been restored.