Blueprint Outage History
Blueprint is up right nowPingoru has recorded 9 incidents for Blueprint: 2 in the last 12 months and 0 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 0 | 0 of 720 (0%) |
| May 2026 | 0 | 0 of 744 (0%) |
| June 2026 | 0 | 0 of 720 (0%) |
| July 2026 | 0 | 0 of 744 (0%) |
| August 2026 | 0 | 0 of 744 (0%) |
| September 2026 | 0 | 0 of 720 (0%) |
| October 2026 | 0 | 0 of 521 (0%) |
Incidents, newest first
Minor February 18, 2026 Slow response 6h 55m IncomeXpert, IncomeXpert API
Started Feb 18, 2026, 02:29 PM UTC· resolved Feb 18, 2026, 09:24 PM UTC
- investigating Feb 18, 2026, 02:29 PM UTC
We have identified a slow response situation impacting some users. Users may experience slow or variable response when using the UI or API. Our team is investigating and will update status periodically until resolved.
- investigating Feb 18, 2026, 03:48 PM UTC
IncomeXpert UI users have nominal performance restored. The degradation to the API is still being investigated.
- monitoring Feb 18, 2026, 05:37 PM UTC
The IncomeXpert API is now operating nominally. The Blueprint team will continue to monitor systems throughout the day to ensure the system remains nominal. The preliminary root cause of the issue indicates a subset of server instances are experiencing high RAM utilization after scale out and becoming slow to respond. This impacted a fraction of the API server instances, hence some clients saw nominal performance and other experience degraded performance.
- resolved Feb 18, 2026, 09:24 PM UTC
Blueprint has completed its monitoring of this issue. We have current corrective actions to address the original issue which were effective. These were restarting stuck/unresponsive server instances. Going forward we will adjust the planned scaling schedule to earlier in the day and avoid scheduled scale up events during the workday.
Major December 8, 2025 SSO Availability 5h 43m IncomeXpert, IncomeXpert PLUS
Started Dec 08, 2025, 11:18 AM UTC· resolved Dec 08, 2025, 05:02 PM UTC
- identified Dec 08, 2025, 11:18 AM UTC
Over the weekend authentication certificates were refreshed for Blueprint for their internal SSO configuration. We believe during this update the SSO configuration of clients who have configurated SSO directly with Blueprint were affected and their configuration settings were changed at this same time. This is resulting in SSO authentication errors for users. Clients with SSO configured have been directly contacted to notify them of this issue. Clients with username / password access are not impacted. Encompass and API clients are not impacted. Impacted users should have their IT team re-confirm the SSO configuration settings inside Blueprint by visiting https://income.getblueprint.io/Account/SSOconfig.aspx and confirming the endpoints and certificate match your intended configuration.
- monitoring Dec 08, 2025, 02:52 PM UTC
A root cause was identified for this issue. When a X509 certificate was updated for an sso configuration, it was incorrectly applied to multiple client's SSO configurations. The remedy has been tested and confirmed with several impacted clients. Impacted clients need to open the SSO configuration inside Blueprint (https://income.getblueprint.io/Account/SSOconfig.aspx) and update the X509 certificate with the value from their system and overwrite the current value. An administrator on the account with username / password authentication will be needed to access this page and make the required update.
- resolved Dec 08, 2025, 05:02 PM UTC
Remediation of this issue has been validated with several impacted clients. The root cause of the issue was identified as an incorrect script designed to automate certificate updates. This script incorrectly updated X509 certificates for all SSO configurations, not just a single configuration. This script has been remedied for future use to confirm only a single configuration is updated. If clients still experience issues with SSO authentication, please submit a support ticket to [email protected]
Minor October 20, 2025 AWS outage impact 6h 33m IncomeXpert PLUS
Started Oct 20, 2025, 03:37 PM UTC· resolved Oct 20, 2025, 10:10 PM UTC
- identified Oct 20, 2025, 03:37 PM UTC
Due to the AWS outage, a number of SaaS companies hosting on their servers have been impacted. A notification system used by IncomeXpert PLUS is currently impacted and as such loans flagged for further QC review are unable to be processed in a timely manner. These loans may take longer to process due to the outage of the dependent system. We are monitoring this situation and will provide updates as and when our dependent services come back online.
- identified Oct 20, 2025, 06:34 PM UTC
The Amazon Web Services (AWS) outage still continues to impact our 3rd party software service used for supporting our IncomeXpert PLUS product. Ref: https://health.aws.amazon.com/health/status We continue to monitor the status of AWS as well as our 3rd party software service dependent upon AWS.
- monitoring Oct 20, 2025, 07:06 PM UTC
The software service dependent on AWS has been restored as of 3:00pm today. Previously we have noticed intermittent functionality, as such we are continuing to monitor and will close out this alert when functionality has remained stable for multiple hours.
- resolved Oct 20, 2025, 10:10 PM UTC
All systems appear nominal. Issue resolved.
Minor October 9, 2025 Degraded performance - PDF generation 2h 31m IncomeXpert
Started Oct 09, 2025, 04:45 PM UTC· resolved Oct 09, 2025, 07:16 PM UTC
- investigating Oct 09, 2025, 04:45 PM UTC
We have discovered a degraded (slow) performance when creating PDF reports in IncomeXpert. Our team is investigating.
- resolved Oct 09, 2025, 07:16 PM UTC
Performance degradation was monitored and found to be short term and transient in nature. A queue managing the PDF generation became backed up with jobs after a server scaling event which resulted in reduced performance for a period of time. The backlog has been cleared and the system is responding normally. Slow PDF generation was present in the system for about 45minutes in total.
Major October 3, 2025 Site unresponsive 6h 1m IncomeXpert, IncomeXpert PLUS, Encompass Integration
Started Oct 03, 2025, 08:19 AM UTC· resolved Oct 03, 2025, 02:21 PM UTC
- investigating Oct 03, 2025, 08:19 AM UTC
An issue was discovered where the site is unresponsive or slow. It is currently being investigated by our development team.
- monitoring Oct 03, 2025, 12:17 PM UTC
A networking connection was interrupted between the UI and the database causing authentication issues between the systems. This resulted in the site being down during this time. Our team has restored the networking connection and is monitoring the system over the next couple of hours to ensure the issue is fully resolved.
- resolved Oct 03, 2025, 02:21 PM UTC
Monitoring is complete. Issue has ben resolved.
Minor August 26, 2025 PDF report generation unavailable 2h IncomeXpert, IncomeXpert API
Started Aug 26, 2025, 02:42 PM UTC· resolved Aug 26, 2025, 04:43 PM UTC
- investigating Aug 26, 2025, 02:42 PM UTC
We are currently investigating this issue.
- identified Aug 26, 2025, 03:00 PM UTC
PDF generation was impacted for clients using the FNMA Income Calculator integration. As an interim corrective action we have temporarily disabled FNMA Income Calculator on these accounts to restore PDF creation functionality. In the meantime the Blueprint team is working on a final corrective action to restore both FNMA Income Calculator and PDF generation functionality for all users.
- resolved Aug 26, 2025, 04:43 PM UTC
This incident has been resolved.