Blueprint incident

Degraded performance - PDF generation

Minor Resolved View vendor source →

Blueprint experienced a minor incident on October 9, 2025 affecting IncomeXpert, lasting 2h 31m. The incident has been resolved; the full update timeline is below.

Started
Oct 09, 2025, 04:45 PM UTC
Resolved
Oct 09, 2025, 07:16 PM UTC
Duration
2h 31m
Detected by Pingoru
Oct 09, 2025, 04:45 PM UTC

Affected components

IncomeXpert

Update timeline

  1. investigating Oct 09, 2025, 04:45 PM UTC

    We have discovered a degraded (slow) performance when creating PDF reports in IncomeXpert. Our team is investigating.

  2. resolved Oct 09, 2025, 07:16 PM UTC

    Performance degradation was monitored and found to be short term and transient in nature. A queue managing the PDF generation became backed up with jobs after a server scaling event which resulted in reduced performance for a period of time. The backlog has been cleared and the system is responding normally. Slow PDF generation was present in the system for about 45minutes in total.