Bluefin incident

3rd Party Incident

Major Resolved View vendor source →

Bluefin experienced a major incident on December 29, 2025 affecting PayConex, lasting 12h 10m. The incident has been resolved; the full update timeline is below.

Started
Dec 29, 2025, 05:25 PM UTC
Resolved
Dec 30, 2025, 05:35 AM UTC
Duration
12h 10m
Detected by Pingoru
Dec 29, 2025, 05:25 PM UTC

Affected components

PayConex

Update timeline

  1. investigating Dec 29, 2025, 05:25 PM UTC

    Bluefin is aware of an issue with merchants processing on PayConex. Imperva is working to restore service as quickly as possible. We apologize for any inconvenience caused and sincerely appreciate your patience during this time

  2. identified Dec 29, 2025, 09:03 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Dec 29, 2025, 10:38 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Dec 30, 2025, 05:35 AM UTC

    This incident has been resolved.