Blue J experienced a minor incident on August 16, 2024 affecting AI Services, lasting 2h 42m. The incident has been resolved; the full update timeline is below.
Affected components
AI Services
Update timeline
- investigating Aug 16, 2024, 07:11 PM UTC
Some users are experiencing errors submitting questions. We are investigating.
- investigating Aug 16, 2024, 07:12 PM UTC
We are continuing to investigate this issue.
- identified Aug 16, 2024, 07:16 PM UTC
We are currently experiencing an issue with our LLM provider, OpenAI. Performance will be degraded until they have a fix in place. We are monitoring their progress and will update as new information comes to light.
- resolved Aug 16, 2024, 09:54 PM UTC
The incident has been resolved.