Blue J experienced a notice incident on October 16, 2024 affecting Application, lasting 5d. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 16, 2024, 05:27 PM UTC
The app.askbluej.com site has been incorrectly flagged by some antivirus products as phishing. We have reached out to the antivirus vendors to be removed from this list and are currently waiting on their response. In the interim, users can whitelist the askbluej.com domain to continue accessing the product. Updates will be provided as we get more information.
- identified Oct 16, 2024, 08:26 PM UTC
We have tickets in place with each of the specific antivirus vendors and are continuing to wait on their response.
- monitoring Oct 17, 2024, 07:00 PM UTC
In the last 24 hours, some users have been unable to reach the Ask Blue J login page. We’ve successfully traced this issue back to a handful of antivirus software providers that had miscategorized our domain in error. Because this only impacted a very small number of antivirus providers, the majority of Ask Blue J customers were not affected. We’re continuing to work with these antivirus providers to restore access to the login page as soon as possible. We are unable to provide a definitive timeline, as we are relying on the antivirus companies to make internal corrections themselves and we don’t know when they will. Should you have any questions or require any support at this time, you can reach the Blue J team at [email protected]. We will continue posting updates on this Status Page. You can also sign up here to get these status updates sent to you. Another option if you’re still having problems is to add askbluej.com to the “allowlist” in your antivirus program. We know that Ask Blue J is important to your work and we are sorry for this disruption. Know that our service—and your data—remains secure. We appreciate your patience. Thank you for being an Ask Blue J customer.
- monitoring Oct 18, 2024, 12:54 PM UTC
We are still double checking the full list of antivirus providers, but we do believe the issue to be fully resolved now. If you are still having issues logging in, please contact [email protected] and include your antivirus provider in the email. Thank you.
- resolved Oct 21, 2024, 05:45 PM UTC
This incident is now resolved. If you continue to have issues reaching our login page, please email [email protected] and be sure to include your antivirus provider and firewall provider. Once again, we appreciate your patience of the last few days. We know that Ask Blue J is important to your work and we are sorry for this disruption. Know that our service—and your data—remained secure throughout this entire incident.