Blue J experienced a major incident on June 10, 2025 affecting AI Services, lasting 7h 1m. The incident has been resolved; the full update timeline is below.
Affected components
AI Services
Update timeline
- investigating Jun 10, 2025, 10:59 AM UTC
We are experiencing increased error rates due to an outage with OpenAI. We are continuing to monitor the situation and will update as information is provided.
- monitoring Jun 10, 2025, 11:34 AM UTC
We are seeing improvement in answer completion rates and are continuing to monitor.
- monitoring Jun 10, 2025, 01:03 PM UTC
A cause has been identified by OpenAI and they are working to mitigate the issue. Answer completion rates continue to improve but some answers may still fail to complete at this time.
- monitoring Jun 10, 2025, 06:00 PM UTC
This issue has been resolved.
- resolved Jun 10, 2025, 06:00 PM UTC
This incident has been resolved.