Blue J experienced a minor incident on July 11, 2025 affecting AI Services, lasting 2h 35m. The incident has been resolved; the full update timeline is below.
Affected components
AI Services
Update timeline
- investigating Jul 11, 2025, 06:09 PM UTC
We are experiencing increased error rates. Questions may require a retry. We are currently investigating the issue.
- monitoring Jul 11, 2025, 06:32 PM UTC
We have identified the issue with a provider. While we continue to see increased errors, users can retry their questions. We are continuing to monitor.
- monitoring Jul 11, 2025, 07:31 PM UTC
We are continuing to see elevated rates of errors on answers and are continuing to monitor. Questions may require a retry.
- monitoring Jul 11, 2025, 08:31 PM UTC
We are seeing improvements in error rates and are continuing to monitor the platform.
- resolved Jul 11, 2025, 08:44 PM UTC
This incident has been resolved.