Blue J experienced a notice incident on January 6, 2026 affecting AI Services, lasting 5h 20m. The incident has been resolved; the full update timeline is below.
Affected components
AI Services
Update timeline
- investigating Jan 06, 2026, 02:54 PM UTC
We are experiencing increased error rates. Questions may require a retry. We are currently investigating the issue.
- investigating Jan 06, 2026, 03:30 PM UTC
We have identified an issue with one of our providers and are continuing to monitor the issue.
- investigating Jan 06, 2026, 04:09 PM UTC
We are continuing to monitor the issue.
- investigating Jan 06, 2026, 04:41 PM UTC
We are continuing to monitor the issue.
- investigating Jan 06, 2026, 06:40 PM UTC
We are continuing to investigate this issue.
- investigating Jan 06, 2026, 08:14 PM UTC
We have seen the error rates recover to normal levels
- resolved Jan 06, 2026, 08:15 PM UTC
This incident has been resolved.