Blue Canvas Outage History

Blue Canvas is up right now

Blue Canvas had 9 outages in the last 2 years totaling 649h 48m of downtime — averaging 0.4 incidents per month.

There were 9 Blue Canvas outages since June 20, 2024 totaling 649h 48m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.bluecanvas.io

Minor June 11, 2026

Queue Overloaded

Detected by Pingoru
Jun 11, 2026, 03:37 PM UTC
Resolved
Jun 11, 2026, 08:49 PM UTC
Duration
5h 12m
Affected: Metadata Deploy (Outbound)
Timeline · 3 updates
  1. identified Jun 11, 2026, 03:37 PM UTC

    A queue that processes background jobs has become overloaded, and is affecting the creation of deployment requests. We're currently working to resolve this issue.

  2. monitoring Jun 11, 2026, 04:23 PM UTC

    We identified the root cause. One of our queued jobs, scheduled to run every 10 seconds, began taking several minutes to complete. These long-running jobs accumulated and consumed all available worker capacity. We've deployed two fixes: - Concurrency limit, only one instance of this job can run at a time, preventing pile-up. - Rewritten algorithm, the job now resolves in ~1 second instead of minutes. We're continuing to monitor.

  3. resolved Jun 11, 2026, 08:49 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor June 9, 2026

All Branches Require Reconnection

Detected by Pingoru
Jun 09, 2026, 09:31 AM UTC
Resolved
Jun 10, 2026, 09:37 AM UTC
Duration
1d
Affected: Metadata Sync (Inbound)
Timeline · 2 updates
  1. monitoring Jun 09, 2026, 09:31 AM UTC

    Due to a recent, Salesforce-mandated security upgrade, all branches need to be reconnected.

  2. resolved Jun 10, 2026, 09:37 AM UTC

    This incident has been resolved.

Read the full incident report →

Major December 22, 2025

Branches not syncing

Detected by Pingoru
Dec 22, 2025, 12:07 PM UTC
Resolved
Dec 22, 2025, 01:06 PM UTC
Duration
59m
Affected: Metadata Sync (Inbound)
Timeline · 2 updates
  1. identified Dec 22, 2025, 12:07 PM UTC

    We have identified the root cause and implemented a fix. However, this fix requires a long-running database migration that is already in progress and running smoothly. Branch syncing is temporarily paused while the migration runs. No data will be lost, but new syncs will not start until the migration completes. We apologize for the disruption and expect normal service to resume shortly. We'll post another update once the migration finishes and syncing is restored.

  2. resolved Dec 22, 2025, 01:06 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice October 21, 2025

AWS Outage

Detected by Pingoru
Oct 21, 2025, 08:15 AM UTC
Resolved
Oct 21, 2025, 03:00 AM UTC
Duration
—
Timeline · 1 update
  1. resolved Oct 21, 2025, 08:15 AM UTC

    Between 20 Oct 2025, 07:11 UTC and 21 Oct 2025, 03:15 UTC, our services experienced degraded performance and partial unavailability due to a widespread AWS infrastructure outage affecting multiple regions. During this period, users may have encountered failed requests, timeouts, or intermittent service disruptions.

Read the full incident report →

Minor March 11, 2025

Database issues

Detected by Pingoru
Mar 11, 2025, 03:44 PM UTC
Resolved
Mar 11, 2025, 04:16 PM UTC
Duration
31m
Affected: Blue Canvas Web ApplicationBlue Canvas APIsMetadata Sync (Inbound)Metadata Deploy (Outbound)
Timeline · 3 updates
  1. identified Mar 11, 2025, 03:44 PM UTC

    We are experiencing issues. The data in the database has been growing at an unusual pace, therefore we have to execute emergency maintanance.

  2. identified Mar 11, 2025, 03:48 PM UTC

    We are continuing to work on a fix for this issue.

  3. resolved Mar 11, 2025, 04:16 PM UTC

    Issue has been resolved

Read the full incident report →

Minor February 13, 2025

Files tab not working in deployment requests

Detected by Pingoru
Feb 13, 2025, 10:01 PM UTC
Resolved
Mar 11, 2025, 03:41 PM UTC
Duration
25d 17h
Affected: Blue Canvas Web Application
Timeline · 3 updates
  1. investigating Feb 13, 2025, 10:01 PM UTC

    The frontend is not updating properly when rendering the file tab. This is due to a significant boost in background jobs on our git server. We are investigating the root cause. Deployments are working, but we understand it is hard to see what is going on without being able to inspect the files.

  2. monitoring Feb 14, 2025, 11:28 AM UTC

    The queues seem to be cleared up and everything is working as expected. We've had to clear some of the queues. We have not yet identified the exact job that was delaying the system. However we've found some great optimizations and working on a long term fix for those meanwhile we are monitoring the situation. If your deployment is still showing as "Nothing to merge from" please use "Discard results and validate again" in the top right dropdown of the deployment request view.

  3. resolved Mar 11, 2025, 03:41 PM UTC

    The incident has been resolved since February 15th, we have been monitoring ever since but the incident has not been properly updated.

Read the full incident report →

Critical September 10, 2024

Internal Server Outage

Detected by Pingoru
Sep 10, 2024, 03:53 PM UTC
Resolved
Sep 10, 2024, 04:32 PM UTC
Duration
39m
Affected: Blue Canvas Web ApplicationBlue Canvas APIsMetadata Sync (Inbound)Metadata Deploy (Outbound)
Timeline · 5 updates
  1. investigating Sep 10, 2024, 03:53 PM UTC

    We are currently investigating this issue.

  2. investigating Sep 10, 2024, 03:59 PM UTC

    We've identified a potential cause and are now working to verify a solution.

  3. identified Sep 10, 2024, 04:14 PM UTC

    The issue has been identified and we're currently testing the fix.

  4. monitoring Sep 10, 2024, 04:18 PM UTC

    The fix is live and systems appear to be operational again. We'll continue to monitor throughout the day.

  5. resolved Sep 10, 2024, 04:32 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice June 20, 2024

Unexpected downtime during Blue Canvas release

Detected by Pingoru
Jun 20, 2024, 01:31 PM UTC
Resolved
Jun 20, 2024, 01:31 PM UTC
Duration
—
Timeline · 1 update
  1. resolved Jun 20, 2024, 01:31 PM UTC

    A release of Blue Canvas took longer than expected. This caused the Dashboard to not be available and syncs to be paused for a longer period than expected. Everything is operational again.

Read the full incident report →