Deployment Requests failing to package
Affected: Metadata Deploy (Outbound)
Blue Canvas Outage History
Blue Canvas is up right nowBlue Canvas had 7 outages in the last 2 years totaling 620h 30m of downtime — averaging 0.3 incidents per month.
There were 7 Blue Canvas outages since June 20, 2024 totaling 620h 30m of downtime. Each is summarised below — incident details, duration, and resolution information.
Branches not syncing
Affected: Metadata Sync (Inbound)
Timeline · 2 updates
- identified Dec 22, 2025, 12:07 PM UTC
We have identified the root cause and implemented a fix. However, this fix requires a long-running database migration that is already in progress and running smoothly. Branch syncing is temporarily paused while the migration runs. No data will be lost, but new syncs will not start until the migration completes. We apologize for the disruption and expect normal service to resume shortly. We'll post another update once the migration finishes and syncing is restored.
- resolved Dec 22, 2025, 01:06 PM UTC
This incident has been resolved.
AWS Outage
Timeline · 1 update
- resolved Oct 21, 2025, 08:15 AM UTC
Between 20 Oct 2025, 07:11 UTC and 21 Oct 2025, 03:15 UTC, our services experienced degraded performance and partial unavailability due to a widespread AWS infrastructure outage affecting multiple regions. During this period, users may have encountered failed requests, timeouts, or intermittent service disruptions.
Database issues
Affected: Blue Canvas Web ApplicationBlue Canvas APIsMetadata Sync (Inbound)Metadata Deploy (Outbound)
Timeline · 3 updates
- identified Mar 11, 2025, 03:44 PM UTC
We are experiencing issues. The data in the database has been growing at an unusual pace, therefore we have to execute emergency maintanance.
- identified Mar 11, 2025, 03:48 PM UTC
We are continuing to work on a fix for this issue.
- resolved Mar 11, 2025, 04:16 PM UTC
Issue has been resolved
Files tab not working in deployment requests
Affected: Blue Canvas Web Application
Timeline · 3 updates
- investigating Feb 13, 2025, 10:01 PM UTC
The frontend is not updating properly when rendering the file tab. This is due to a significant boost in background jobs on our git server. We are investigating the root cause. Deployments are working, but we understand it is hard to see what is going on without being able to inspect the files.
- monitoring Feb 14, 2025, 11:28 AM UTC
The queues seem to be cleared up and everything is working as expected. We've had to clear some of the queues. We have not yet identified the exact job that was delaying the system. However we've found some great optimizations and working on a long term fix for those meanwhile we are monitoring the situation. If your deployment is still showing as "Nothing to merge from" please use "Discard results and validate again" in the top right dropdown of the deployment request view.
- resolved Mar 11, 2025, 03:41 PM UTC
The incident has been resolved since February 15th, we have been monitoring ever since but the incident has not been properly updated.
Internal Server Outage
Affected: Blue Canvas Web ApplicationBlue Canvas APIsMetadata Sync (Inbound)Metadata Deploy (Outbound)
Timeline · 5 updates
- investigating Sep 10, 2024, 03:53 PM UTC
We are currently investigating this issue.
- investigating Sep 10, 2024, 03:59 PM UTC
We've identified a potential cause and are now working to verify a solution.
- identified Sep 10, 2024, 04:14 PM UTC
The issue has been identified and we're currently testing the fix.
- monitoring Sep 10, 2024, 04:18 PM UTC
The fix is live and systems appear to be operational again. We'll continue to monitor throughout the day.
- resolved Sep 10, 2024, 04:32 PM UTC
This incident has been resolved.
Unexpected downtime during Blue Canvas release
Timeline · 1 update
- resolved Jun 20, 2024, 01:31 PM UTC
A release of Blue Canvas took longer than expected. This caused the Dashboard to not be available and syncs to be paused for a longer period than expected. Everything is operational again.