BlockChyp incident

Increased error rate for card processing

Major Resolved View vendor source →

BlockChyp experienced a major incident on August 17, 2021 affecting Core API and VisaNet and 1 more component, lasting 9m. The incident has been resolved; the full update timeline is below.

Started
Aug 17, 2021, 05:08 PM UTC
Resolved
Aug 17, 2021, 05:18 PM UTC
Duration
9m
Detected by Pingoru
Aug 17, 2021, 05:08 PM UTC

Affected components

Core APIVisaNetMasterCardAmerican ExpressDiscover

Update timeline

  1. investigating Aug 17, 2021, 05:08 PM UTC

    We're investigating an increased incidence of card processing request timeouts.

  2. identified Aug 17, 2021, 05:11 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Aug 17, 2021, 05:13 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Aug 17, 2021, 05:18 PM UTC

    This incident has been resolved.