BlockChyp had 6 outages in the last 2 years totaling 34h 40m of downtime — averaging 0.2 incidents per month.
There were 6 BlockChyp outages since August 29, 2024 totaling 34h 40m of downtime. Each is summarised below — incident details, duration, and resolution information.
We have identified a funding delay impacting some merchants due to a file transfer issue. Customers who expected to be funded today, Wednesday, June 17th, will now be funded tomorrow, Thursday, June 18th. The issue has been resolved and future funding will occur as expected.
We have been informed that the Federal Reserve is experiencing an issue that may result in a funding delay for some merchants. This is not related to the bank change that was communicated yesterday. We will continue to provide updates as the provider communicates them.
The Federal Reserve has completed remediation of the impacted services. We have been informed that settlement funding for the March 2nd and March 3rd business days may still be delayed.
This incident has been resolved
The BlockChyp customer portal is currently inaccessible. Teams are working on identifying and remediating the issue.
The issue with the BlockChyp customer portal has been resolved. Thank you.
We experienced a brief service disruption on November 18th at 5:00 PM EST, which was quickly resolved. We apologize for the disruption.
We are experiencing intermittent issues with processing and our Team is working to resolve them. We will send an update as soon as we have more information. Thank you.
We are continuing to investigate the issue. We will send another update when we have more information. We apologize for the inconvenience and appreciate your patience as we research the issue.
UPDATE- We have identified the problem and are working on releasing a fix. We will send another update once the fix is in place. Thank you.
We have rolled back our latest release which caused the intermittent processing issues that were experienced today. Payment processing is now back to a normal state. We are closely monitoring transactions to ensure that everything is stable.
The issue has now been resolved, and all processing is stable. We will continue to monitor the situation and provide further updates if necessary.
One of the main debit networks is experiencing a service interruption. This may impact merchant's ability to process specific debit card transactions. Please try the transaction again, or take another form of payment. This is being investigated and we will provide updates as soon as they are available.
The issue has been resolved and processing and approval times are back to normal.