BlockChyp experienced a major incident on December 14, 2021, lasting 2h. The incident has been resolved; the full update timeline is below.
Update timeline
- investigating Dec 14, 2021, 03:30 PM UTC
Merchants boarded on the EPX platform may experience intermittent transaction timeouts. We've identified the issue and are in touch with EPX support. Will update this incident with more information as it comes in.
- investigating Dec 14, 2021, 03:30 PM UTC
We are continuing to investigate this issue.
- investigating Dec 14, 2021, 05:30 PM UTC
EPX has identified the source of the issue and has implemented a resolution.
- resolved Dec 14, 2021, 05:30 PM UTC
This incident has been resolved.