BlockChyp incident

Reports of failing transactions

Critical Resolved View vendor source →

BlockChyp experienced a critical incident on January 1, 2022 affecting Processing Back Ends, lasting 1h 11m. The incident has been resolved; the full update timeline is below.

Started
Jan 01, 2022, 03:38 PM UTC
Resolved
Jan 01, 2022, 04:50 PM UTC
Duration
1h 11m
Detected by Pingoru
Jan 01, 2022, 03:38 PM UTC

Affected components

Processing Back Ends

Update timeline

  1. investigating Jan 01, 2022, 03:38 PM UTC

    We have confirmed reports of failing transactions on the SIERRA platform and are working on a resolution

  2. investigating Jan 01, 2022, 04:39 PM UTC

    We have implemented a resolution and are monitoring transactions.

  3. resolved Jan 01, 2022, 04:50 PM UTC

    We have implemented a resolution and have confirmed that transactions are processing normally. We will continue to monitor performance of the system throughout the day.