BlockChyp experienced a major incident on June 21, 2023 affecting Processing Back Ends, lasting 4h 39m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jun 21, 2023, 08:45 PM UTC
We are currently seeing issues with taking debit cards, we are working on a resolution and will continue to provide updates.
- monitoring Jun 21, 2023, 08:56 PM UTC
It appears that the issue has passed and debit transactions are now being successfully processed. We do not know the root cause of the problem and will continue to monitor.
- monitoring Jun 21, 2023, 10:58 PM UTC
We are still seeing intermittent debit processing issues. We will continue to monitor and will send an update when we have one.
- resolved Jun 22, 2023, 01:25 AM UTC
The debit issue has been resolved and processing should now be back to a normal state. Thank you!
- postmortem Jun 22, 2023, 02:41 PM UTC
The issue was identified as Mastercard MAESTRO debit servers. Mastercard resolved the issue yesterday evening, and all processing should return to normal. Please let us know if you have further issues.