BlockChyp experienced a notice incident on April 24, 2025 affecting Funding, lasting 3h 52m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Apr 24, 2025, 01:24 PM UTC
We’re aware of a funding issue currently affecting a subset of our merchants. Our team is actively investigating the root cause and working with our partners to determine a resolution timeline. We understand how important timely deposits are and will provide an update as soon as we have more information. Thank you for your patience.
- investigating Apr 24, 2025, 03:12 PM UTC
Hello. We are still investigating the funding delay. We will send another update when we have more details. Thank you.
- resolved Apr 24, 2025, 05:16 PM UTC
We’ve identified the root cause of the funding issue and are actively working on a resolution. The missing funds are expected to be deposited tomorrow. We sincerely apologize for the inconvenience this has caused and appreciate your patience as we work to make things right.