Blockade Labs experienced a minor incident on May 28, 2024, lasting 1d 8h. The incident has been resolved; the full update timeline is below.
Update timeline
- investigating May 28, 2024, 07:15 AM UTC
We are investigating a server issue that has resulted in downtime for Model 3 skybox generations. Our team is working to diagnose the issue and will provide updates as we have more information.
- identified May 29, 2024, 03:25 PM UTC
We have identified a server issue causing downtime for Model 3. Our team is working on a fix and will provide an estimated resolution time shortly. Reason: Server issues
- identified May 29, 2024, 03:26 PM UTC
The server issue has been resolved, we're now monitoring performance as we prepare to relaunch regular service.
- resolved May 29, 2024, 03:27 PM UTC
The server issue causing model 3 downtime for web & API has been fixed. The service is now fully operational. We apologize for the inconvenience and thank you for your understanding.