Blockade Labs experienced a minor incident on July 24, 2024, lasting 4h 1m. The incident has been resolved; the full update timeline is below.
Update timeline
- investigating Jul 24, 2024, 01:42 PM UTC
We are investigating an incident that has resulted in complete outage of Model 2 Generation. Our team is working to diagnose the issue and will provide updates as we have more information.
- investigating Jul 24, 2024, 02:00 PM UTC
We have identified an additional issue causing "HDRI - EXR" and "Cube Map - Roblox" exports not working. Our team is working to diagnose the issue and will provide updates as we have more information.
- monitoring Jul 24, 2024, 04:57 PM UTC
The issue affecting the performance of Model 2 generations and some export functionality has been addressed. We are monitoring the situation to ensure that performance levels return to normal. Thank you for your patience.
- resolved Jul 24, 2024, 05:44 PM UTC
We've completed the monitoring phase, and this incident is now both resolved & closed. Please contact us if you are having any issues.