Bland experienced a minor incident on May 12, 2025 affecting API and API and 1 more component, lasting 1h 22m. The incident has been resolved; the full update timeline is below.
Affected components
APIAPIAWS ec2-ap-southeast-2AWS ec2-us-west-2Cloudflare Load Balancing and Monitoring
Update timeline
- identified May 12, 2025, 07:16 AM UTC
A small percentage of customers are facing issues of calls not connecting because of a database connection issue. This issue started at 9:30pm.
- monitoring May 12, 2025, 07:40 AM UTC
A fix has been implemented and we're monitoring.
- identified May 12, 2025, 07:46 AM UTC
A database issue is affecting our API requests from connecting. The fix will be live within 5 minutes.
- identified May 12, 2025, 07:48 AM UTC
We are continuing to work on a fix for this issue.
- monitoring May 12, 2025, 07:48 AM UTC
The fix has been deployed and calls should be back to normal. We are monitoring for any further issues.
- resolved May 12, 2025, 08:39 AM UTC
Our database provider was facing Intermittent Pooler Connectivity Issues. The incident has been resolved.