Bland incident

Calls dispatch delay

Minor Resolved View vendor source →

Bland experienced a minor incident on May 21, 2025 affecting API, lasting 2h 35m. The incident has been resolved; the full update timeline is below.

Started
May 21, 2025, 04:45 PM UTC
Resolved
May 21, 2025, 07:20 PM UTC
Duration
2h 35m
Detected by Pingoru
May 21, 2025, 04:45 PM UTC

Affected components

API

Update timeline

  1. identified May 21, 2025, 04:45 PM UTC

    High number of calls are queued up due to a huge influx of calls. We are expanding our queue. You should expect to see a delay in calls dispatch for a short period. This occured at 9:16am.

  2. identified May 21, 2025, 04:57 PM UTC

    Impacted calls are non-BYOT, outbound calls. Customers who are fielding inbound calls, or running outbound calls on BYOT are unaffected.

  3. monitoring May 21, 2025, 07:04 PM UTC

    A fix has been implemented and we are monitoring the results. Calls should be dispatching immediately now.

  4. resolved May 21, 2025, 07:20 PM UTC

    This incident has been resolved.