Bland incident

API Outage

Critical Resolved View vendor source →

Bland experienced a critical incident on November 19, 2025 affecting API and AWS ec2-us-west-2 and 1 more component, lasting 1h 37m. The incident has been resolved; the full update timeline is below.

Started
Nov 19, 2025, 08:27 AM UTC
Resolved
Nov 19, 2025, 10:04 AM UTC
Duration
1h 37m
Detected by Pingoru
Nov 19, 2025, 08:27 AM UTC

Affected components

APIAWS ec2-us-west-2Cloudflare Load Balancing and Monitoring

Update timeline

  1. investigating Nov 19, 2025, 08:27 AM UTC

    We are currently investigating an issue of requests routing to api.bland.ai failing.

  2. monitoring Nov 19, 2025, 08:44 AM UTC

    The issue looks to have resolved, we are still identifying the root issue.

  3. resolved Nov 19, 2025, 10:04 AM UTC

    We will be updating this with a full resolution tomorrow morning. Currently, it looks to be due to a spike in requested data, affecting our database throughput.