Bland incident

Knowledge Base Queries Failing

Major Resolved View vendor source →

Bland experienced a major incident on December 9, 2025 affecting API and AWS ec2-us-west-2, lasting 7m. The incident has been resolved; the full update timeline is below.

Started
Dec 09, 2025, 12:36 AM UTC
Resolved
Dec 09, 2025, 12:43 AM UTC
Duration
7m
Detected by Pingoru
Dec 09, 2025, 12:36 AM UTC

Affected components

APIAWS ec2-us-west-2

Update timeline

  1. investigating Dec 09, 2025, 12:36 AM UTC

    We are currently investigating the issue of knowledge base queries failing. Calls will fallback to respond without the knowledge base context.

  2. investigating Dec 09, 2025, 12:39 AM UTC

    The issue has been resolved.

  3. resolved Dec 09, 2025, 12:43 AM UTC

    This incident has been resolved.

  4. postmortem Dec 09, 2025, 12:49 AM UTC

    Our containers did not have enough memory for our knowledge base requirements, which was causing the queries to fail as of 11:30am PST today. More resources have been provisioned to the containers with extra bandwidth to prevent the issue from happening again.