Black Book experienced a minor incident on November 6, 2025, lasting 4h 28m. The incident has been resolved; the full update timeline is below.
Update timeline
- investigating Nov 06, 2025, 03:35 PM UTC
An issue has been acknowledged and we are investigating further.
- identified Nov 06, 2025, 03:36 PM UTC
The cause has been identified and a fix is being implemented.
- identified Nov 06, 2025, 03:36 PM UTC
We are still implementing a fix
- identified Nov 06, 2025, 05:11 PM UTC
We are currently addressing an issue that is causing slower performance for some customers. We are in the process of implementing a fix to correct this issue permanently. During this work, you may continue to experience slower response times, but we expect performance to improve as the changes take effect. We appreciate your patience and understanding while we complete these updates and restore normal service performance.
- monitoring Nov 06, 2025, 06:23 PM UTC
The fix has been implemented and we are monitoring the results.
- resolved Nov 06, 2025, 08:03 PM UTC
The incident has been resolved.