BitTitan incident
Migration errors: Authentication Error: Bad username or password. You must call the Connect-MsolService cmdlet
BitTitan experienced a notice incident on October 20, 2020 affecting MigrationWiz, lasting 10h 13m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 20, 2020, 12:48 PM UTC
We have received reports that many users are getting the error "Authentication Error: Bad username or password. You must call the Connect-MsolService cmdlet before calling any other cmdlets." When performing mailbox migrations to Office 365 endpoints. Our teams are actively investigating the cause so mitigation steps can be implemented.
- identified Oct 20, 2020, 02:22 PM UTC
The issue has been identified and a fix is being implemented.
- identified Oct 20, 2020, 04:19 PM UTC
We are continuing to work on a fix for this issue.
- identified Oct 20, 2020, 07:04 PM UTC
The original issue with the errors in mailbox projects should be resolved. However, as a part of this investigation, it was found that there is also impact which is causing migrations to remain in a submitted status for a long period of time. We are still investigating this additional impact.
- monitoring Oct 20, 2020, 09:28 PM UTC
Mitigation steps have been implemented, and our teams are actively monitoring to verify this incident is resolved.
- resolved Oct 20, 2020, 11:01 PM UTC
This incident is now resolved.