BitTitan incident

MSPComplete and MigrationWiz are not accessible.

Critical Resolved View vendor source →

BitTitan experienced a critical incident on April 6, 2021 affecting MSPComplete and MigrationWiz, lasting 5h 55m. The incident has been resolved; the full update timeline is below.

Started
Apr 06, 2021, 01:58 AM UTC
Resolved
Apr 06, 2021, 07:53 AM UTC
Duration
5h 55m
Detected by Pingoru
Apr 06, 2021, 01:58 AM UTC

Affected components

MSPCompleteMigrationWiz

Update timeline

  1. investigating Apr 06, 2021, 01:58 AM UTC

    We are currently experiencing issues with our website. Customers are unable login to MSPComplete and MigrationWiz. Our teams are actively investigating the cause so that mitigation steps can be implemented.

  2. identified Apr 06, 2021, 02:33 AM UTC

    Our teams have identified the cause of this incident, and are working towards mitigation steps.

  3. identified Apr 06, 2021, 04:34 AM UTC

    Our teams are still working towards mitigation steps.

  4. monitoring Apr 06, 2021, 05:01 AM UTC

    Mitigation steps have been implemented, and our teams are actively monitoring to verify this incident is resolved.

  5. resolved Apr 06, 2021, 07:53 AM UTC

    This incident is now resolved.