BitTitan experienced a major incident on May 31, 2021 affecting Community Site and Zendesk, lasting 2h 51m. The incident has been resolved; the full update timeline is below.
Affected components
Community SiteZendesk
Update timeline
- investigating May 31, 2021, 03:48 AM UTC
We are currently investigating reports of the BitTitan Help Center being inaccessible.
- identified May 31, 2021, 04:07 AM UTC
The issue have been identified as a SSL certificate issue. We are working to get this resolved. As a work around, when accessing help.bittitan.com, please click on "Advanced" button in the page encountered and then on the link that is displayed to proceed to the desired page.
- monitoring May 31, 2021, 05:34 AM UTC
Mitigation steps have been implemented, and our teams are actively monitoring to verify this incident is resolved.
- resolved May 31, 2021, 06:39 AM UTC
This incident is now resolved.