BitTitan incident

Unable to apply UMB licenses to users in projects.

Minor Resolved View vendor source →

BitTitan experienced a minor incident on December 17, 2021 affecting MigrationWiz and MigrationWiz DE, lasting 1d 10h. The incident has been resolved; the full update timeline is below.

Started
Dec 17, 2021, 09:15 PM UTC
Resolved
Dec 19, 2021, 07:51 AM UTC
Duration
1d 10h
Detected by Pingoru
Dec 17, 2021, 09:15 PM UTC

Affected components

MigrationWizMigrationWiz DE

Update timeline

  1. investigating Dec 17, 2021, 09:15 PM UTC

    We are aware of a current issue with applying User Migration Bundle licenses to users within MigrationWiz. This is being caused by an issue with certain workflows on the MigrationWiz back-end. Our team is actively investigating and is working to resolve this as quickly as possible.

  2. investigating Dec 17, 2021, 09:41 PM UTC

    We are aware of a current issue with applying User Migration Bundle licenses to users within MigrationWiz. This is being caused by an issue with certain workflows on the MigrationWiz back-end. Our team is actively investigating and is working to resolve this as quickly as possible. This would also be affecting users ability to request project statistics from their migrations.

  3. identified Dec 17, 2021, 10:00 PM UTC

    We are aware of a current issue with applying User Migration Bundle licenses to users within MigrationWiz. This is being caused by an issue with certain workflows on the MigrationWiz back-end. This would also be affecting users ability to request project statistics from their migrations. Our team has identified the cause of the issue and is currently working on a solution to get everything back to normal.

  4. monitoring Dec 18, 2021, 05:18 AM UTC

    Mitigation steps have been implemented, and our teams are actively monitoring to verify this incident is resolved.

  5. resolved Dec 19, 2021, 07:51 AM UTC

    This incident has been resolved.