BitTitan incident

Support tickets are not being created from the Help Center form

Minor Resolved View vendor source →

BitTitan experienced a minor incident on September 5, 2023 affecting Zendesk, lasting 14h 25m. The incident has been resolved; the full update timeline is below.

Started
Sep 05, 2023, 09:54 PM UTC
Resolved
Sep 06, 2023, 12:20 PM UTC
Duration
14h 25m
Detected by Pingoru
Sep 05, 2023, 09:54 PM UTC

Affected components

Zendesk

Update timeline

  1. investigating Sep 05, 2023, 09:54 PM UTC

    Customers are not able to create new tickets using the form from help.bittitan.com Customer can reach support by emailing [email protected] or [email protected] Our teams are currently working on getting the Help Center form back online

  2. identified Sep 06, 2023, 08:48 AM UTC

    The issue has been identified and fix is being implemented. Meanwhile, please submit the support ticket via email to [email protected]

  3. resolved Sep 06, 2023, 12:20 PM UTC

    The issue has been resolved and the Help Center form is now functioning correctly. Customers can create the tickets through Help Center now.