BitTitan incident

Known Issue with G Suite (API) Mailbox Migrations Causing Throttling and Slowness

Notice Resolved View vendor source →

BitTitan experienced a notice incident on July 29, 2024 affecting MigrationWiz and MigrationWiz DE, lasting 84d 17h. The incident has been resolved; the full update timeline is below.

Started
Jul 29, 2024, 07:14 PM UTC
Resolved
Oct 22, 2024, 12:57 PM UTC
Duration
84d 17h
Detected by Pingoru
Jul 29, 2024, 07:14 PM UTC

Affected components

MigrationWizMigrationWiz DE

Update timeline

  1. identified Jul 29, 2024, 07:14 PM UTC

    We are currently experiencing a known issue with the Google API due to recent changes made by Google. These changes are causing extreme throttling and slowness in our services. To mitigate this issue, we recommend using the Google (IMAP) connector for all Google Mail migrations until we can resolve the problem. We apologize for any inconvenience this may cause and appreciate your understanding as we work to address this issue.

  2. resolved Oct 22, 2024, 12:57 PM UTC

    We have collaborated with Google and implemented the necessary algorithms to mitigate the throttling issue. The Google API endpoint is now stable and can be used for all new migration projects. Please note, for mailboxes that have already been migrated using the Gmail IMAP connector, continue using that connector to avoid any potential data inconsistencies. The Google API endpoint should be used for new mailbox migrations only.