Bitly incident

Delayed SMS message sends for two factor authentication

Minor Resolved View vendor source →

Bitly experienced a minor incident on June 5, 2024 affecting Website (Bitly.com), lasting 3h 19m. The incident has been resolved; the full update timeline is below.

Started
Jun 05, 2024, 04:05 PM UTC
Resolved
Jun 05, 2024, 07:25 PM UTC
Duration
3h 19m
Detected by Pingoru
Jun 05, 2024, 04:05 PM UTC

Affected components

Website (Bitly.com)

Update timeline

  1. identified Jun 05, 2024, 04:05 PM UTC

    We have identified an issue with SMS message sends impacting users attempting to sign in with two factor authentication. This issue primarily affects users on the T-Mobile network. We will be monitoring the incident with our SMS provider an will update here when the issue is resolved.

  2. monitoring Jun 05, 2024, 07:03 PM UTC

    Our SMS provider is reporting a recovery in message sending. We are monitoring two factor authentication SMS message delivery for users attempting to sign into their accounts.

  3. resolved Jun 05, 2024, 07:25 PM UTC

    This incident has been resolved.