Bitly experienced a major incident on June 18, 2024 affecting Bitly Pages, lasting 44m. The incident has been resolved; the full update timeline is below.
Affected components
Bitly Pages
Update timeline
- investigating Jun 18, 2024, 06:33 PM UTC
We are currently investigating this issue.
- identified Jun 18, 2024, 06:54 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Jun 18, 2024, 07:05 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jun 18, 2024, 07:17 PM UTC
This incident has been resolved.
- postmortem Jun 21, 2024, 02:53 PM UTC
From `17:56Z` through `19:01Z` on `2024-06-18` Bitly experienced a major outage affecting Bitly Pages functionality. Preliminary root cause was a change to a CDN configuration. The misconfiguration caused all Bitly Pages to result in a 500 page during the outage. All other Bitly services remained operational during the incident.