Bitly incident

Intermittent Issues with Billing Related Actions

Notice Resolved View vendor source →

Bitly experienced a notice incident on July 9, 2024 affecting Website (Bitly.com), lasting 1h 5m. The incident has been resolved; the full update timeline is below.

Started
Jul 09, 2024, 05:11 PM UTC
Resolved
Jul 09, 2024, 06:16 PM UTC
Duration
1h 5m
Detected by Pingoru
Jul 09, 2024, 05:11 PM UTC

Affected components

Website (Bitly.com)

Update timeline

  1. identified Jul 09, 2024, 05:11 PM UTC

    We are currently experiencing issues with our 3rd party billing provider which are intermittently affecting various billing related actions (upgrading to paid plans, retrieving billing information, etc). The 3rd party has acknowledge the issue and is investigating a fix. We are monitoring the situation closely and will share an update as soon as we know more!

  2. monitoring Jul 09, 2024, 05:49 PM UTC

    The third party has implemented a fix and we are observing recovery on our end for our billing related actions. We will continue to monitor the results.

  3. resolved Jul 09, 2024, 06:16 PM UTC

    This incident has been resolved - all billing/payment related functionality should be restored.