Bitly incident

Website and API Outage

Notice Resolved View vendor source →

Bitly experienced a notice incident on July 25, 2024 affecting Website (Bitly.com) and API and 1 more component, lasting 16m. The incident has been resolved; the full update timeline is below.

Started
Jul 25, 2024, 10:18 PM UTC
Resolved
Jul 25, 2024, 10:34 PM UTC
Duration
16m
Detected by Pingoru
Jul 25, 2024, 10:18 PM UTC

Affected components

Website (Bitly.com)APIBitly Pages

Update timeline

  1. identified Jul 25, 2024, 10:18 PM UTC

    We have identified an issue preventing our website from loading which is also causing errors on our API. We have identified the problem and are implementing a fix.

  2. resolved Jul 25, 2024, 10:34 PM UTC

    This incident has been resolved. Functionality of the website and API has been restored.

  3. postmortem Aug 02, 2024, 03:43 PM UTC

    From 22:10Z through 22:32Z on 2024-07-25 Bitly experienced a brief outage. The root cause was a failure during a planned host migration which temporarily impacted internal service discovery.