Bitly experienced a minor incident on July 31, 2024 affecting Website (Bitly.com), lasting 1h 49m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 31, 2024, 06:54 PM UTC
We are currently experiencing issues with our 3rd party billing provider. This is intermittently affecting various billing related actions (upgrading to paid plans, retrieving billing information, etc). We are monitoring the situation closely and will share an update as soon as we know more!
- identified Jul 31, 2024, 07:05 PM UTC
We are currently experiencing issues with our 3rd party billing provider. This is intermittently affecting various billing related actions (upgrading to paid plans, retrieving billing information, etc). The provider has acknowledged the incident and the cause is currently under investigation. We are monitoring the situation closely and will share an update as soon as we know more!
- identified Jul 31, 2024, 07:59 PM UTC
Our 3rd party billing provider outage is ongoing and we are monitoring their updates closely. Billing related actions continue to be affected; we will share any updates as we know more.
- monitoring Jul 31, 2024, 08:30 PM UTC
Our billing provider has implemented a fix and we are seeing signs of recovery in billing related actions (upgrading to paid plans, retrieving billing information, etc).
- monitoring Jul 31, 2024, 08:31 PM UTC
Our 3rd party billing provider has implemented a fix and we are starting to see recovery in performance. We will continue to monitor the situation to ensure that the issues are resolved.
- resolved Jul 31, 2024, 08:43 PM UTC
This incident has been resolved.