Bitly experienced a notice incident on September 4, 2024 affecting Website (Bitly.com), lasting 1h 19m. The incident has been resolved; the full update timeline is below.
Affected components
Website (Bitly.com)
Update timeline
- identified Sep 04, 2024, 06:42 PM UTC
We are currently experiencing issues with our 3rd party billing provider. This is intermittently affecting various billing related actions (upgrading to paid plans, retrieving billing information, etc). The provider has acknowledged the incident and the cause is currently under investigation. We are monitoring the situation closely and will share an update as soon as we know more!
- monitoring Sep 04, 2024, 07:46 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Sep 04, 2024, 08:02 PM UTC
This incident has been resolved.