Bitly incident

Issues Processing PayPal Payment Method at Checkout

Major Resolved View vendor source →

Bitly experienced a major incident on October 16, 2024 affecting Website (Bitly.com), lasting 1h 14m. The incident has been resolved; the full update timeline is below.

Started
Oct 16, 2024, 07:45 PM UTC
Resolved
Oct 16, 2024, 08:59 PM UTC
Duration
1h 14m
Detected by Pingoru
Oct 16, 2024, 07:45 PM UTC

Affected components

Website (Bitly.com)

Update timeline

  1. identified Oct 16, 2024, 07:45 PM UTC

    We are currently experiencing issues processing PayPal as a payment method in our online checkout flow. If you need to make a purchase, you can still do so successfully by providing a credit card as your payment method instead. The provider has acknowledged the service disruption and the cause is currently under investigation. We are monitoring the situation closely and will share an update as soon as we know more!

  2. monitoring Oct 16, 2024, 08:46 PM UTC

    Our 3rd party provider has implemented a fix for the service disruption that was causing issues with using PayPal as a payment method in our checkout flow. We have observed recovery and will continue to monitor the situation. PayPal payment methods should now be function in our checkout flow, but if you continue to encounter any issues, using credit card is still a viable workaround.

  3. resolved Oct 16, 2024, 08:59 PM UTC

    This incident has been resolved.