Bitly experienced a major incident on November 28, 2024 affecting Website (Bitly.com), lasting 1h 12m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Nov 28, 2024, 09:16 AM UTC
We are currently experiencing issues with our 3rd party billing provider. This is affecting various billing related actions (upgrading to paid plans, retrieving billing information, etc). We are monitoring the situation closely and will share an update as soon as we know more.
- identified Nov 28, 2024, 09:38 AM UTC
We are currently experiencing issues with our 3rd party billing provider. This is affecting various billing related actions (upgrading to paid plans, retrieving billing information, etc). The provider has acknowledged the incident and is currently investigating. We are monitoring the situation closely and will share an update as soon as we know more.
- identified Nov 28, 2024, 10:09 AM UTC
We are currently experiencing issues with our 3rd party billing provider. This is affecting various billing related actions (upgrading to paid plans, retrieving billing information, etc). The provider has identified the issue and is currently implementing a fix. We are monitoring the situation closely and will share an update as soon as we know more.
- monitoring Nov 28, 2024, 10:20 AM UTC
We are currently observing recovery from a 3rd party software outages that was was affecting various billing related actions (upgrading to paid plans, retrieving billing information, etc). We are continuing to monitor the situation closely!
- resolved Nov 28, 2024, 10:28 AM UTC
The incident with our 3rd party billing provider has been resolved and we've seen full recovery. We appreciate your patience!