BitbyBit experienced a critical incident on April 24, 2025 affecting Microsoft Teams Phones, lasting 20h 59m. The incident has been resolved; the full update timeline is below.
Affected components
Microsoft Teams Phones
Update timeline
- investigating Apr 24, 2025, 05:20 PM UTC
We are getting reports from hosted teams customers that they are unable to perform the following: Inbound calling Outbound calling Bit by Bit will open a ticket with Microsoft to further investigate.
- investigating Apr 24, 2025, 05:21 PM UTC
We are continuing to investigate this issue.
- investigating Apr 24, 2025, 05:38 PM UTC
MS Ticket number: 2598658. It appears that phones are operational again. Bit by Bit will continue to monitor the situation.
- resolved Apr 25, 2025, 02:20 PM UTC
After 24 hours of stable service, system is at 100% functional.